To return an order, simply contact our customer support team directly at support@homerepairparts.co with your order number and item details within 30 calendar days of delivery, or submit an online return request through our website. We will issue a Return Authorization and provide return instructions. Once your returned item is received and inspected at our fulfillment center, we will notify you via email and process your refund to your original payment method.
The Following Items May Be Returned For A Refund:
- Unwanted items returned in original, resalable condition within 30 calendar days of delivery.
- Incorrect items shipped (incorrectly filled items) notified within 30 calendar days of receipt.
- Items received defective or damaged upon arrival notified within 30 calendar days of receipt.
Return Conditions & Refund Options:
- Unwanted items returned within 30 calendar days from the date of delivery in new, unused, and uninstalled condition with all original packaging and materials qualify for a 100% refund to the original payment method.
- At the customer's request, store credit may be chosen as an alternative refund method.
The Following Items May Not Be Returned:
- Unwanted items that have been installed, modified, or damaged after delivery (unless manufacturer defective).
- Unwanted items missing essential original parts, hardware, or documentation provided by the manufacturer.
- Unwanted items returned more than 30 calendar days after delivery.
Return Labels:
Customers are responsible for return shipping costs for voluntary returns of unwanted merchandise. HomeRepairParts.co will provide prepaid return shipping labels or full concessions for items returned due to merchant error, incorrect shipments, or defective products. We recommend using a trackable shipping service when returning items to ensure safe delivery to our fulfillment center.
Restocking Fee:
HomeRepairParts.co does not charge restocking fees for returned merchandise. Approved returns will receive a 100% refund of the item purchase price to the original payment method within 10 business days after receipt and inspection at our fulfillment center.
Undeliverable Packages:
If a package is returned to us as undeliverable by the carrier due to an incomplete or incorrect address provided at checkout, our customer support team will contact you to confirm the correct shipping address. If you choose to cancel the order, a full refund of the product purchase price will be issued to your original payment method.
Packaging Disclaimer:
Replacement hardware and repair components are sourced directly from original equipment manufacturers. Items ship in complete, secure protective packaging along with any applicable manufacturer documentation or installation manuals. If you have questions about part compatibility or installation, please contact support@homerepairparts.co before ordering.
Contact Information:
If you have any questions regarding our Return Policy, need assistance submitting a return request, or want to check the status of a refund, please contact our customer support team:
- Email: support@homerepairparts.co
- Address: 212 W 138th St, New York, NY 10030, United States
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST